Shipping and delivery to mainland, Balearic and Canary Islands
Shipping
Shipments will be made up of items that the recipient has previously purchased from this store. It is necessary that the same place in each of their purchases acceptance of our specification is a way of acceptance thereof.
We ship to all parties using the postal parcel service, products in stock for delivery time varies depending on your location (Spain in 2 or 4 days), otherwise if the product is not available in stock within approximately delivery shall be two weeks.
Portes
Shipments within Spain have a charge of 5.50 Euros. The package is delivered within 72 hours of departure prior notice from www.makrosol.com via telephone or e-mail.
1. Certified Mail
The package is delivered to the customer's address by the postal staff Spain. You can choose to pay in advance or pay by cash (reimbursement has some additional management costs of 3.50 Euros).
If the item is available in our store merchandise departs the next day. If we do not have the kind we will contact to notify the date of delivery and the absence of objection was sent on request.
The delivery time after the purchase is made until the delivery is between 24 and 48 hours (no holidays or weekends)
2. Blue Package
The package is delivered to the customer's address by the postal staff Spain. If you choose this form of transmission can not pay cash.
Gender is dispatched in 24 hours if you are in our warehouse and sent to the subsequent working day. If we do not have the kind we will contact to notify the delivery date.
The delivery time after the purchase is made until the delivery is between 72 and 96 hours (no holidays or weekends)
Shipping and delivery to the Canaries
Payment for articles may be made effective only by bank transfer or credit card.
The order will be sent carriage paid.
The delivery time will be less than 10 days
Outside Spain:
Deliveries to other EU countries and the rest of Europe including Greenland, the price is + 9.50 Euros per item, in any case always be consulted deadlines.
1. Shipping costs:
- Portes due to the company preferred by the customer or the customer if we do not indicate otherwise.
FORMS OF PAYMENT
1. EFT / Income account
When handling a request is checked if it really is available at the time of the requested material. If you do not have the material available will contact the customer and notifies you of the date of availability.
The customer enters the money LIDIA GONZÁLEZ GÓMEZ in the bank account No: 0049 4552 1327 1000 3772 (Banco de Santander) by name and surname to identify correctly the order and the issue number if known.
For international transactions, bank details are:
BIC o SWIFT- BSCH ESMM XXX indicating your order number
IBAN ES47 0049 4552 1327 1000 3772
Once the admission / transfer should be sent the proof via fax or email indicating name and surname. Once it is the transfer will be packing and shipping your order.
CHANGES, REFUNDS AND GUARANTEES
Postage will be borne by the originating client as long as there have been no error by the company.
1. Changes
1.1. Defective
If the goods were faulty the customer should contact, or info@makrosol.com these contact numbers: 925.51.63.13 / 617.41.54.64, in the first 24 hours of receiving the package, describing in detail the problem of the article. In order to conduct its exchange or refund must be returned with the same original packaging that was received, and without removing any label.
If you have to make a claim on the transport us immediately and if possible leave a contact telephone number to expedite as quickly as the problem. Remember that we can not accept complaints about shipments past 24 hours from receipt of the package.
1.2. Changes
If the change is due to an error by the client (error when ordering), it shall bear the cost of sending more 7.50 Euros for administrative expenses.
In case the error was ours, the customer would receive the goods requested, without additional cost.
To accept a refund both the product and packaging must be in perfect condition and all original content without handle. You must also include sending a copy of the invoice.
2. Returns
Will accept product returns within 7 days of the date of receipt of the goods by the customer, provided that the conditions outlined on this page.
Returns are not accepted for the following products:
Products that have tested or used and no longer sold as new
To make a refund if you have to contact us to take back. Returns accepted only previously authorized. Once approved, it will receive a No Return (RMA) and will indicate the data for transmission.
All goods must be returned in their original packaging, in perfect condition, protected in a way that is not received with seals or tape transport. Otherwise we reserve the right to refuse the return.
Transportation costs arising from the return will be borne by the customer. The amount of the transport of already completed the first delivery will be deducted from the total amount of the refund.
Fertilizers refunds via bank transfer or change of articles to have a low minimum period of 10 days for paperwork.
3. Guarantees
3.1 General Conditions
The company guarantees under existing laws and the following conditions all items, spare parts and other products distributed by:
Law 23/2003 of July 10, Guarantees in the Sale of Consumer Goods.
This shop only work with top quality original material so I did not find copies or replicas. The products we offer are original with its own certificate of authenticity and a one-year warranty covering manufacturing defects
There are certain brands that as the law, deal directly with the client guarantee their products with the intention to give maximum support and service, and no cost to the consumer.
3.2. Cancellation of security.
The warranty does not cover glasses (scratches, breakage, misuse of things, poor handling)
Excluded from any warranty defects and damage caused by external events, accidents, wear and use does not conform to the manufacturer's instructions for the product.
It also excludes products repaired or modified by Customer or any other unauthorized person, as well as products that are subject to a specific support contract.
Also, the security action on the defects and manufacturing defects of the product according to article 1490 CC
These warranty terms do not affect consumer's statutory rights under applicable national legislation in force.
3.3. Warranty Processing
There are some manufacturers that provide the client with the processing of their products in warranty provided a telephone number to call for the manufacturer's warranty SAT. In this case the customer must bring or send the product directly to the faulty satellite manufacturer, usually at no cost to the customer.
DATA PROTECTION
According to Law 15/1999 of December 13, Protection of Personal Data (LOPDP), we inform you that by filling the forms, your personal data will be incorporated and will be treated in the files of the company .
The main purpose of this file is to maintain the contractual relationship with our customers, facilitating the processing of orders, the statistical studies, and the sending of advertising for products and services marketed by the company.
Nor shipping advertisements. Only send the newsletter to customers who request them.
Just ask those data necessary to provide the service required and will only be used for this purpose.
The company guarantees the confidentiality of the information supplied and ensures that in no case be transferred to any other use without express prior consent of our clients.
At all times have the right to access, cancel or modify your personal information by contacting us via the contact form or mail.
